Frequently Asked Questions

Membership provides professional development, resources, and practical support for people who educate, support or care for children across a wide range of settings and stages of practice.

This includes (but is not limited to):

• Family Day Care and other home-based educators
• Centre-based early childhood educators
• Educators working independently
• Nannies, tutors, and private educators
• Educators supporting children in alternative, community, or cultural settings
• Educators working in Australia and internationally

This space supports educators working in Family Day Care and other forms of home-based education and care, sometimes known internationally as family child care, childminding, or home-based childcare.

While some courses and resources are designed with home-based and Family Day Care educators in mind, particularly those working independently, many topics are broadly applicable across different education and care contexts.

Educators are welcome to explore any course or resource that feels relevant or useful, regardless of their primary work setting.

No.

While a significant portion of the content reflects the realities of working independently in a home environment, the library also includes topics that are relevant across many education and care settings.

Many centre-based educators, tutors, nannies, and private educators choose to access courses originally developed for Family Day Care because the topic is transferable, practical, or professionally useful.

The focus is on real-world systems, wellbeing, risk awareness, and professional confidence, not on limiting who the content is “for.”

There is currently no membership tier designed for mentors, coordinators, or services.

Individual membership (Foundation Access or Practice Support) is licensed for personal use only.

Mentors, coordinators, and service staff may choose to join as individual members for their own professional learning, under the following conditions:

• Membership access is for one individual only
• Content is licensed for personal use only
• Content must not be shared, reproduced, adapted, or used for:

• Service operations
• Educator inductions
• Mentoring programs
• Staff training or PD delivery

❌ Membership does not grant permission to use content with or on behalf of educators, teams, or services.

If you are seeking content for service-wide use, mentoring programs, or educator support frameworks, relevant resources are available via separately licensed standalone products or professional learning agreements.

If you’re unsure which option is appropriate, please contact us prior to purchase.

Services, approved providers, and organisations may contact us to discuss licensed professional learning options, including:

• Virtual training sessions
• Face-to-face workshops
• Conferences or professional development events

These engagements are delivered under a separate agreement to ensure appropriate licensing, educator access, and compliance with intellectual property requirements.

❌ Content delivered through workshops, events, or conferences is not included in individual memberships unless explicitly agreed in writing.

The course library covers a wide range of educator-focused topics, including:

• Risk management and safety
• Compliance and professional responsibilities
• Organisation and systems
• Wellbeing and sustainability
• Documentation and planning
• Everyday practice challenges

Courses are grouped into categories to make it easier to explore topics relevant to your role, interests, or current needs.

Most courses are included as part of Practice Support.

However, some specialist topics designed specifically for Mentors, Leaders, Coordinators and Services (Profiles 6 and 7), are offered as standalone purchases rather than being included in the subscription.  These courses are clearly labelled on the website.

Yes.

There is no required order and no expectation that you complete everything.
You’re free to choose any course that feels relevant or useful to you, at your own pace.

If you cancel your Practice Support subscription:

• Your account returns to Foundation Access
• Access to courses, subscriber-only resources, and risk management tools is removed
• Any individually purchased products remain accessible
• All certificates of completion remain permanently available in your profile

Yes.

Any certificates you’ve earned remain accessible in your profile, even after your Practice Support subscription ends.

Yes.

You can upgrade to Practice Support again at any time.
When you rejoin:

• Your account history and certificates remain available
• Subscriber-only content becomes accessible again

Please note:
❌ Any courses not completed before cancellation will need to be restarted. Course progress is not saved once access ends.

Yes.  New courses, tools, and resources are added progressively as they are developed.
Members are notified when new content becomes available.

Yes.  While some content reflects Australian frameworks and practice, many topics are relevant internationally.  Educators are encouraged to apply guidance in ways that align with local requirements and cultural contexts.

At this stage, Practice Support is offered as a monthly subscription.
An annual option may be introduced in the future.

All memberships and purchases are for individual use only, unless otherwise stated.

Service-wide use, educator delivery, or organisational training requires a separate licensing agreement.

If you’re unsure which option is right for your role or intended use, please contact us before purchasing.